Terms and Conditions

Reservations

As the guest in the cabin you are financially responsible for any damage done to the home during your stay. If you notice any damage or anything out of the ordinary, please contact us within 1 hour of your arrival at 909-866-8583  Please make sure to check & see if you have heat, electricity, hot water and the hot tub (if your cabin has a hot tub) is working upon check in.  Even though your cabin has been professionally inspected, working services upon arrival due to changes from mountain climate and conditions cannot be guaranteed.
All reservations made in advance either on our website as an online booking or made with our reservationist require a credit card to reserve the property.  If it is 30 days or more prior to your reservation you may send a check for your stay.  However, when the booking is made, a credit must be presented to hold that property.  No checks will be accepted 30 days or less prior to stay.  If you are 30 days or less prior to your stay or for a holiday booking, your credit card will be charged for the total amount including all taxes and fees at the time the reservation is made. If you make special arrangements (Non Holiday) to only pay 1/2 the amount when you make the reservation, the 2nd half is due 15 days prior unless the reservation is coming up soon or in the case of a Holiday full payment is required at booking.  Holiday reservations must be paid in full 30 days prior to arrival. Lessee/guest understands that once a credit card number has been given, Village Reservation Service has the right to charge said card for monies due on reservation. Reservation is confirmed at time of booking either online or on the phone. Village Reservation Service must receive all signed documents directly upon completion of reservation.  If that cannot be done immediately please contact the office at 909-866-8583 right away to discuss options. Village Reservation Service reserves the right to refuse service to anyone.

Security Deposit

The CSA Damage Protection Plan plan will be offered at booking.  It covers unintentional damages to the rental unit that may occur during your stay. The policy will pay a maximum benefit of [$1500.00]. Any damages that exceed [$1500.00] will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1500.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. The Security Deposit Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly to Village Reservations any amount payable under the terms and conditions of the Security Deposit Protection. Please contact Village Reservations directly if you do not wish to participate in this plan or assignment.  The plan is an option.  If you elect to not purchase the protection plan a security deposit will be collected and will be a minimum equivalent of 1 nights stay, minimum of $300.00.  This must be in cash or check 30 days prior to your stay.  The security deposit is refundable within 21 days pending property inspection and will be charged if any excessive cleaning or trash removal is needed.  The security will also be charged for any damages or missing items that may include pay per view charges etc. incurred during your stay.
 Maximum Occupancy
The maximum occupancy a property will allow is strictly enforced by the City of Big Bear Lake and Village Reservation Service.  In your confirmation paperwork and on your notice agreement the occupancy for the property you rented is stated clearly and must be honored by you and your guests. If occupancy exceeds that of the maximum occupancy allowed for the property, you will be charged accordingly and/or will be immediately removed from the property with NO REFUND.  Please see the “Notice agreement”.

Cancellation Policy

A $75.00 charge or 10% of the reservation total, whichever is greatest, will be applied for all non-holiday cancellations made 2 or more weeks prior to arrival. For cancellations made less than 14 days prior to arrival and for all Holiday cancellations, the total sum (reservation total) will be forfeited unless we can re-book the night(s). There are no guarantees that property can be re-booked. Any Holiday reservation not fulfilled is grounds for forfeiture of all rental monies.

Credit Card Policy

At the time of booking whether online or on the phone you will be required to present a credit card for your reservation, deposits, etc.,  That card will be used to ensure your reservation and will be charged at time of booking.   As part of an on-going effort to ensure your security, the credit card used at booking must be presented at check-in by the cardholder, along with that persons current I.D. Village Reservation Service has the right to refuse service to anyone and/or cancel a reservation if the credit card and cardholder are not present at check-in.

The Rental is Privately Owned

The property you have rented is privately owned and Village Reservation Service reserves the right to refuse service to anyone. Most property owners require the booking adult to be 25 years of age or older. We are not and will not be held responsible for any loss or injury, by any means, of any kind, incurred on the premises. It is understood and agreed that Village Reservation Service/Accommodations Big Bear and/or their principals are acting as Agent of the Owner and not as principal and that Agent shall not be held liable to lessee or guest(s). Village Reservation Service/Accommodations Big Bear has no control over the mechanical operation of spas and/or Jacuzzis or Internet services. Spas/Jacuzzis are professionally serviced and cleaned on a weekly basis. NO COMPENSATION WILL BE CONSIDERED FOR INOPERABLE SPAS AND/OR JACUZZIS

No Pets – No Smoking

 A good number of properties are not pet friendly and none allow smoking. If you have declined the damage protection plan then a $200 pet deposit (refundable in most cases) is required. There is a $10.00 per pet, per night fee in addition to your deposit and is non-refundable, if pets (dogs) are allowed at the cabin. If you bring pets without our permission you will lose your entire security deposit of $200 and or incur extra charges.  If you have smoked or have allowed someone in your party to smoke inside the home you may lose your entire security deposit or be liable for additional charges.
CHECK IN AND CHECK OUT
Check-in time is 3:00 p.m. and check out time is 11:00 a.m. (check ins from 12/19 thru 1/2 are 4pm and check out is 10am.) unless other arrangements have been made.  Please call the morning of your arrival to see if an early check-in is possible.  NO early check-ins or late check-outs are possible during the winter holiday season from Dec. 19 thru Jan 2nd.  If a late check out has been pre-arranged, based on availability, extra charges will apply. Village Reservation Service inspects all properties the day of your arrival to ensure the home is ready for your stay. Early check-ins can dramatically affect our quality assurance program and our staff will make an effort to accommodate your request if possible, but is not guaranteed. If you are arriving after 5 pm you will need to go to All Protection Alarm (see your reservation paperwork for that info). Snow removal, finding the property and access to the property can be more difficult after hours.  Please plan accordingly.  No credits or refunds will be given to parties that arrive late and experience difficulties.

 Key Drop Off

Upon Check-out, KEYS MUST BE DROPPED OFF AT VILLAGE RESERVATION SERVICE AT 713 PINE KNOT AVENUE. There is a Key-Drop (bird house) right outside the front door if the office is closed. IF KEYS ARE NOT RECEIVED, A $50.00 fee or more will be charged to your credit card for a lock change.   DO NOT drop keys at All Protection Alarm for any reason. ALL PROTECTION ALARM HANDLES LATE CHECK-INS ONLY and will not accept keys at check out!

Must Comply with Ordinance Rules

Lessee understands that they must comply with ordinance rules and regulations set forth in the “Notice Agreement” and that any variation will result in immediate removal from the property with NO REFUND AND NO COMPENSATION. Lessee understands that any disturbance that results in any Law Official, Fire Official or Code Compliance Official going to the property may result in the immediate removal from the property with NO REFUND AND NO COMPENSATION.

 If Problem, Please Call

If you have a complaint or a problem with the property, please call us at 909-866-8583 UPON CHECK-IN. NO COMPENSATION WILL BE CONSIDERED OR MADE FOR ANY COMPLAINTS MADE AT OR AFTER CHECK-OUT!